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Terms and Conditions

APPLICABILITY AND ACCEPTANCE OF THESE CONDITIONS 
1.

1.1

These Conditions apply to each service/order that Two Raggies PTY LTD here after refered to as Techs on Time ABN 63143999062 carries out. These Conditions do not apply for which there are separate terms and conditions specifics to other products and services.

 

1.2

Your acceptance of goods and services from us means that you accept these Conditions. No variations by you of these Conditions will be valid unless our authorized representative gives you written confirmation that that variation is accepted.

 

1.3

All onsite booking customers must provide parking for our vans. If paid parking is required, this will be on charged to the customer.

 

1.4

Techs on Time technicians are either employed by head office or an independently contracted.

 

1.5

Techs on Time reserves the right to change these conditions from time to time.

PRICES, CHARGES AND PAYMENT ?
2.

2.1

You agree to pay in full the amount specified on any invoice rendered by us for goods and services supplied to you on completion of service (C.O.D payment terms), unless we agree otherwise in writing

 

2.2

Where we make individual deliveries of goods or deliveries in instalments, you may be invoiced separately for each delivery in which case, you agree to pay each invoice according to its terms.

 

2.3.a

There is a “No Solution, No Charge” policy. This means that if we cannot provide a solution to the problem, we will not charge you for our services. In some cases, the solution may be that you need to upgrade or replace your software or hardware. If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing a solution to your problem, whether or not you choose to implement that solution.

 

2.3.b

When conducting remote access to rectify an IT issue or any customer request, there is also a “No Solution, No Charge” policy but in this instance the charge is wavered only in the circumstances where an onsite visit is required due to the nature of the issue not being able to be rectified in a remote session. Should you decide that you do not wish to continue with an onsite visit then the time taken is deemed payable and will be invoiced and charges accordingly. For a remote session to be possible there must be a sufficient internet connection. If during the connection process it is determined that the link between the Helpdesk and the PC in question is insufficient due to continuous drop out or poor speed, an onsite visit will be book with your approval.

 

2.4

A customer “call back” is a no charge visit resulting from the issue not being fixed on first visit. If the original issue that was booked for was not directly addressed, no solution was offered and the problem persists there will be a second service to attempt to offer a solution.

 

2.5

We accept cash, credit card, debit cards, business cheques and EFTPOS. We do not accept payment by American Express and Diners Club cards.

Payments by any financial card

Financial card surcharge of 2%+GST for Visa, MasterCard and debit cards will apply when paying by any financial card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit/debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

 

2.6

Techs on Time do not stock or sell any second hand parts, systems or laptops. It is not in your interest to receive inferior products and our warranty does not cover anything outside our approved supplier stock.

RISK AND TITLE
3.

3.1

During any service an adult over the age of 18 must be present at all time.

 

3.2

Product warranty and liability depends on the individual manufacturer and will be followed accordingly.

 

3.3

You are liable to pay in full the price of any goods or services delivered to you. If you fail to pay for goods by the due date for payment, we will be entitled to retake possession of the goods, resell them and keep the proceeds of the sale.

 

3.4

Techs on Time will not collect, receive or dispose of any old parts. Disposal of any computer hardware is the full responsibility of the individual and/or business.

 

3.5

With your approval our technicians may decide to take your computer device with them and continue the repairs offsite. Once the repairs have been completed Techs on Time will make every opportunity to contact you so we can return your device. After 90 days if we cannot contact you, we will consider the matter completed and dispose of the device.

UNANTICIPATED EVENTS
4.

4.1

Please note that our intention is always to book your service in the quickest possible time that suits your needs, but there may be unanticipated events that hinder our technicians arriving at your location on time or if at all. If our technician is late or cannot make your appointment for any unforseen circumstance, we will endeavour to rebook your service to the best possible time available.

PRIVACY
5.

5.1

You acknowledge that personal information concerning you collected or held by us may be used for a variety of purposes including:

  • to supply goods and services that you have ordered/commissioned

  • to administer your account and to enforce this contract; and

  • for marketing purposes which  may include disclosure of your information to other members of Techs on Time

5.2

You also agree that if you provide us with personal information about any other individual, you will ensure that the individual is aware:

  • that you have supplied their personal information to us and the reason; and

  • Of the details in this clause 9 which apply to information we collect about them as well as information we collect about you.

 

5.3

If you fail to provide any information requested by us, we may be unable to supply the goods and services that you order or request.

 

5.4

In most circumstances, you have a right to access any personal information which we collect and hold about you and to have it corrected if it is wrong.

 

5.5

You consent to us sharing your personal information with other Techs on Time.com group companies including those overseas and with our service providers who are located overseas.

 

5.6

If you apply to us for credit terms we may give certain information about you including identity particulars to a credit reporting agency and we will tell you separately about other uses and disclosures of your personal information relevant to your application for, or our provision of, credit

GST
6.

6.1

In these Conditions the terms “GST”, “supply” and “tax invoice” have the meaning given to those terms in the A New Tax System (Goods and Services) Tax 1999 (Cth) and the term “GST” also includes any penalties or additional tax imposed in relation to the GST payable in relation to the supply of services under these Conditions.

 

6.2

Any amount payable by you under clause 2 is inclusive of GST.

 

6.3

If the amount of GST paid or payable by us on a sale made to you differs from the amount of GST you have paid to us for the goods or services sold, then the amount of GST paid by you will be adjusted either by further payment by you to us or repayment to you by us of the amount of the adjustment.

 

6.4

In relation to any GST paid by a party under these Conditions, including any adjustment, the payee will provide the payer with a tax invoice.

TERMINATION FOR BREACH
7.

7.1

Without prejudice to our other rights at law, we may cease supply of goods or services to you immediately by giving notice in writing if you breach any material term of these Conditions. 

DISCLAIMER OF LIABILITY AND WARRANTIES
8.

8.1

The Trade Practices Act 1974 (Cth) and similar laws may confer rights and remedies on you in relation to the provision by us of goods or services ordered by you which cannot be excluded, restricted or modified (Non-excludable Rights). We do not exclude any Non-excludable Rights but we do exclude all other conditions and warranties implied by custom, law or statute.

8.2

Except as provided for by the Non-excludable Rights:

  • all goods and services ordered by you are provided without warranties of any kind, either express or impliedly

  • we do not warrant that those goods and services will be complete or free from all errors’

  • we do not warrant that information will continue to be available to us to enable us to keep those goods and services up-to-date; and

  • all representations are expressly excluded and you have not relied on any representations in ordering goods and services from us

 

8.3

To the fullest extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is limited at our option to supply of the good or service ordered by you again or paying for their resupply.

PERSONAL INFORMATION AND DETAILS
9.

Personal Information

9.1

We do not share you details with any third party. Your email address will be added to our e-database where you may receive monthly alerts about our Techs on Time products, Techs on Time news specific to your website and online marketing. If you do not want to receive these, please unsubscribe after the first email.

TECHS ON TIME CLOUD BACKUP AND STORAGE OPTIONS
10.

10.1

Techs on Time Cloud are white labelled Infrascale products. For any Techs on Time Cloud issues, please email info@TechsonTime.com.au

 

10.2

Renewal Notice: your new service(s) will automatically renew at the end of your service contract and you will receive a renewal reminder notice six (6) weeks prior to the contract end date. If you wish to continue your ongoing subscription no action is required and your account will be renewed on an ongoing basis until you the customer have advised Techs on Time to cancel service.

 

10.3

Cancellation of Service: When you receive the renewal notice, you will have the opportunity to cancel the service(s).

 

10.4

Pricing: Service(s) pricing is subject to change and notice of any pricing changes will be notified prior to renewal date. Service(s) prices are locked in for the duration of the contract length and pricing changes will only take effect upon renewal.

 

10.5

Download and setup instructions will be sent to you after the initial sign up.

TECHS ON TIME HELPDESK
11.

11.1

Techs on Time uses Team Viewer to remote access devices. Our helpdesk technicians cannot access your computer without your approval and password. Our helpdesk pricing is $45.00 per 20 min intervals. Prior to remotely accessing your device, we require a valid credit card that will be charged for the first $45.00 upfront. As we near each 20 min cycle, you will be asked if you would like us to continue.

 

11.2

The Techs on Time Helpdesk cannot fix all problems. Your computer needs to be on, operational and have an internet connection. Please keep in mind that once we remote into your computer, your internet connection speed will determine how fast we can sort your issue/s. For a list of what our Helpdesk can help you with, please visit http://www.TechsonTime.com.au/helpdesk