Fees and Charges

On Site Visit:

When you make a booking you are committing to a minimum invoice of $130 for the first Hour or part there of. After the first hour the rate is $40 per 20 min Block of time or part there of.

Remote Assistance Bookings:

When you make a remote assistance booking you are committing to an invoice of $50 for the first 20 minutes or part there of and $40 for every 20 min block of time after that or part there of. Please note, to provide remote support you will need a working internet connection. If you have a printer connection issue you may need an on site Booking. (Should a remote session prove futile and an On Site Visit is required, your remote session is not charged if you commit to an On Site Booking next available time slot)

Cancellations:

If you make a booking and cancel same day a $25 cancellation fee with apply.

Over the phone Assistance:

We can only invoice for the advice and services we provide when booked. By all means call to discuss issues that may require a booking but when we are asked "how to do or how to fix something" this comes under consulting and charges apply. Over the phone assistance/advice is always based on the information you provide and this is not always qualified information.

Insured:

Techs on TIme is Fully insured with Public Liability and Indemnity insurance. All standards are taken to care for your data and devices. Certificate of Currency

NOTE: When booking, the time allocated for the booking allows for travel to and from appointments. Is not the time that is charged out. Above charge times apply

T: 1300 859 427

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